Product & Care Information
At UGG Australia® we care about our products and we care about our customers. We create the best sheepskin boots using the highest quality Australian sheepskins to last you for years to come.
Our products are made from 100% Australian Merino sheepskin, this is a natural luxurious material and it needs to be looked after to maintain the look and feel of the sheepskin.
UGG Australia® care products are specially formulated to nourish and help upkeep the condition of your UGG Australia® boots. Non-toxic protector spray will help to keep your UGG Australia® boots/products water resistant and help prevent marking from water and liquid spills.
We use Australian Standard sizing for our UGG boots, we advise selecting boots by your regular shoe size. Our boots should fit snug and will start to 'give' around the fifth or sixth wear. While we can help you with advice, please make sure you choose your boots carefully!
Our UGG Australia® ‘Care kit’ and protector sprays are specially formulated to nourish and help upkeep the condition of your UGG Australia® boots. Sheepskin is a natural luxurious material and it needs to be looked after to maintain the look and feel of the sheepskin. We have developed non-toxic products that protect our UGG Australia® products for water resistance from liquid spills.
You can purchase our Water & Stain Protector in 100ml aerosol or pump, a lightweight shoe horn, wooden suede brush, and shoe refreshers as part of Care Kits at stockists, at our factory shop and our online store.
To get the best out of your UGG Australia® products, please adhere to the following instructions below.
- We recommend a spot test on an inconspicuous area, before spraying the entire boot.
- Spray lightly over entire boot from a distance of 10cm, let dry.
- For optimum protection, repeat application then leave to fully dry before wearing. (Drying time may vary depending on climatic conditions).
- Repeat application every 3-4 months or more often if necessary, this will also help to retain colour and maintain water resistance.
UGG boots should be maintained like any other shoe or suede product, over time the colour will fade as material of the boot wears down. The outer part of your boot is a suede material that needs extra care and attention.
Be wary of getting boots wet! If they do get wet, let them dry naturally (not in front of a heater) then brush delicately with a suede brush. You can use a suede brush to remove dirt from the surface of your boots. UGG Australia® does not recommend to wash our products as results will vary.
Buttons - Our button details are an accessory and in time may need repair or to be replaced completely. This is part of the natural wear and tear of the product and are easily replaced, this is not a product fault.
Innersoles - Our ‘UGG Innersoles’ can be replaced for boot longevity and can also be used for extra comfort in other footwear. The breathable nature of merino wool is perfect to encourage circulation.