Bag Rochelle Roo

Find your perfect fit. 

Every foot is different, which is why choosing the right size is about more than just foot length.

Factors such as high or low insteps, wide or narrow feet, high arches, bunions, and toe shape can all affect fit. For this reason, we do not recommend sizing based on foot measurements or insole lengths.

Instead, we recommend selecting your size based on the international sneaker size you most commonly wear in brands such as Nike or Adidas, as our sizing is aligned to these.

How Should My UGG Boots Fit? 

Our boots are crafted from Premium, dense Twin-Face Australian Merino sheepskin. The wool naturally compresseS, softens and moulds to your feet over time, creating a personalised fit.

When new, your boots should feel snug:

• Your toes may lightly touch the front of the boot or sit within approximately 0.5 cm of the front.
• If you can fit two fingers between your toes and the front of the boot, the size is likely too large.
• If your toes extend past the front stitching or feel compressed against the front, we recommend sizing up.

Understanding Our Sizing

ll UGG Australia® products are sold and labelled in US sizing.

• US sizes are equivalent to Australian sizes.
• Women's UK sizes are generally two sizes smaller than US sizes (e.g. UK Women's 5 = US Women's 7).
• UK Men's and European sizing can vary significantly between brands, so we recommend using your usual US sneaker size as your guide.

If you are purchasing based on a men's sneaker size, please note that men's and women's sizing differs.

Between Sizes?

If you are typically a half size, we generally recommend sizing up. For example:

• Women's US 7.5 → Choose Women's US 8
• Men's US 8.5 → Choose Men's US 9

Understanding Dual Sizing

Many of our products are labelled on the sole with both men's and women's sizes:

• M6-W8 = Men's US 6 / Women's US 8
• M9-W11 = Men's US 9 / Women's US 11

Need Personalised Sizing Advice?

WOMENS SIZING

MENS SIZING

BABY SIZING 

 MEASUREMENT PROVIDED IN CENTIMETERS, ALLOWS FOR AN EXTRA 1 CM FRONT AND 1CM BACK OF DENSE SHEEPSKIN FLUFF

CHILDRENS SIZING 

WE RECOMMEND YOU GO UP ONE SIZE. I.E. IF YOUR CHILD IS A 5, WHICH IS OUR 5-6, WE RECOMMEND YOU BUY A 7-8, AS THERE IS VERY DENSE SHEEPSKIN AROUND THE FOOT, MAKING IT HARD FOR CHILDREN TO GET INTO THEIR CURRENT SIZE.   

INTERNATIONAL SHIPPING - CLICK HERE

Free delivery over $100

STANDARD SHIPPING

• Dispatch is approximately 1-3 business days from order placement. 

  98% of products are shipped next day but some products are made to order, or in the production pipeline and will be shipped in 3 days.

• Delivery is approximately 1-7 business days after dispatch, depending on the city and holiday season. Most deliveries arrive within 2 business days, after dispatch.
• Please estimate an extra 1-5 business days during peak holiday & sale periods.
• Check Australia Post shipping times from our Melbourne Factory to your destination here. Use postcode 3026 here
• Track your Australia Post standard shipment here  Please press the Journey Tab for clear details on the parcel's movement. 
• Please note the tracking updates can take 1 to 5 business days, to show movement from Melbourne in the Australia Post tracking system. Sometimes goods arrive at your destination, before it even shows it has left Melbourne. If you have received a tracking notification we can assure you the goods have left Melbourne and are travelling your way. 
• Free Shipping Exclusions - Orders or exchanges for Sheepskin Rugs, Quilts, Toppers or products from our Warehouse Clearance Range, which are labeled "Warehouse Clearance | Online Only". 
• To uphold our commitment to sustainability and a low carbon footprint, your soft, durable sheepskin boots are shipped securely without individual boxes, arriving in perfect condition.

Express delivery available

• Dispatch approximately 1-3 business days, depending on the product. 98% of products are shipped next day but some products are made to order, or in the production pipeline and will be shipped in 3 days.
• Delivery is approximately 1-3 business days depending on the region and holiday season.
• Australia Post shipping times, from postcode 3026 here
• Track your Australia Post express shipment here
• Track your DHL express shipment here

Delivery & Tracking 

• All orders are sent signature required & include tracking. You can request leave package which will be done if safe to do so, or a card will be left for pick up at your nearest authorised pick up point.
• Track your Australia Post shipment here.  Please press the Journey Tab for clear details on the parcel's movement. Please contact them directly on  13 13 18, with any delivery issues or changes, for the fastest service.
• Track your DHL shipment here. Please contact them directly on 13 14 06, with any delivery issues or changes, for the fastest service.
• Please note the tracking updates can take 1 to 5 business days, to show movement in the Australia Post tracking system. Sometimes goods arrive at your destination, before it even shows it has left Melbourne, Australia. If you have received a tracking notification we can assure you the goods have left Melbourne and are travelling your way. 
• If it has been over 10 business days since you received your shipping tracking number, have contacted the shipping company with your delivery issue and it is not resolved, please contact us directly here, quoting your order number and details of the issue.

Unclaimed and Rejected Shipments

If a customer fails to receive their package or rejects a parcel and it is returned to Australia, we will charge for the shipping costs incurred and reshipping costs. 

Australia Delivery Only

Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au .

Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder, which you can explore at www.SheepskinsDownunder.com

All our products are 100% Australian-made, tanned, and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.

For more details email us directly here.