Frequently Asked Questions | UGG Australia®
UGG Australia®: Authentic Australian sheepskin since 1981. Melbourne tannery ensures traceable, handcrafted quality.
What if I need to contact someone about my order?
Please email our customer service team quoting your order number and enquiry here.
What payment methods do you accept?
We accept:
Visa | Mastercard | PayPal | Afterpay
Do you offer Express Post or Click & Collect?
Yes. We offer Australia Post Express Shipping at checkout for the fastest delivery within Australia.
We also offer Click & Collect from UGG Australia. Orders are typically ready within 2 business days.
Pickup hours:
Monday to Thursday: 8:00am – 3:00pm
Friday: 8:00am – 11:00am
Upon arrival, please drive to the end of the driveway to the last building on the left and head upstairs.
For pickup enquiries, please contact: customerservice@uggaustralia.com.au
Can I purchase from overseas?
The UGG Australia brand is currently available for purchase within Australia only.
International customers can shop selected styles through our global brand, Sheepskins Downunder.
All products are proudly handcrafted in Australia at the only sheepskin footwear tannery in Melbourne.
What should I do if there is an issue with my delivery?
All online orders are shipped via Australia Post or DHL Express and include tracking details sent via email once dispatched.
Track your Australia Post delivery visit here.
Track your DHL package here.
Please allow 1–5 business days for tracking updates to appear. In some cases, parcels may already be in transit before scans update.
If you’ve received a dispatch notification, your order has left our Melbourne warehouse and is on its way.
For further updates, please visit our Shipping Information page.
If you require assistance, please contact us quoting your order number and enquiry here.
Can I wash my UGG boots?
We do not recommend machine washing or fully soaking your boots, as genuine double-face sheepskin is a natural material.
To maintain their quality, we recommend:
- Spot cleaning only
- Using a suede brush or specialist sheepskin cleaner
- Allowing boots to dry naturally, away from direct heat or sunlight
Does protector spray make my boots waterproof?
Protector spray can help improve water resistance and reduce the risk of watermarks, especially when applied before first wear.
While our sheepskin has a water-resistant surface treatment, we recommend avoiding water exposure wherever possible.
If your boots do get wet:
- Remove them as soon as possible
- Allow them to dry naturally (this can take 1–3 days)
- Keep them away from direct heat or sunlight
Getting the boots wet will retan the sheepskin and weaken the stitching and alter the integrity of natural sheepskin ugg boots.
Be cautious of products marketed as “waterproof,” as harsh chemical treatments can alter the natural properties, breathability and softness of sheepskin.
Are UGG Australia® products really made in Australia?
Yes. All UGG Australia products are proudly made in Australia.
We manufacture locally using premium Australian materials and operate our own tannery in Melbourne, allowing us to oversee the entire production process from tanning through to final craftsmanship.
All products are registered with the Australian Made Campaign and carry the Australian Made and Owned certification. Many styles also qualify for the “Product of Australia” designation.