What if I need to contact someone about my order?
What payments are accepted online?
We accept Visa, Mastercard, PayPal or AfterPay. If you have any issues with payment please use our Contact Form to contact us.
Do you offer Express Post or Pickup?
We offer Australian Post Express Post or DHL Express Post (Fastest Option for Delivery) on checkout. Pickup from our Laverton North Store during selected hours is currently also available online.
Can I purchase from overseas?
Our UGG Australia® brand is only available to purchase within Australia. However you can purchase some of our products under our International brand, Sheepskins Downunder at www.sheepskinsdownunder.com. All of our international products are 100% Australian made in the ONLY sheepskin footwear tannery in Laverton North, Victoria. All of our Sheepskins Downunder products are made in the same factory with the same materials.
What do I do if I have a problem with the delivery?
UGG Australia® uses Australia Post or DHL Express for all online orders, you order will be allocated with a tracking number which will be sent to your email via Australia Post or DHL. Alternatively it is possible to visit the Australia Post or DHL website to track a parcel using the tracking number provided. Please contact Australia Post or DHL if you have any issues with your delivery or if the item has been lost.
What if I cannot find my tracking number?
Your tracking number is sent from Australia Post or DHL so please check your inbox and junk file for an email from "Auspost" or "DHL". If you cannot find it please email us on our Contact Form and quote your 5 digit order number starting with a "#".
Can I wash my UGG boots?
UGG Australia® does not recommend washing your boots, as they are essentially footwear. Unless you are particularly skilled in washing suede shoes we would not recommend to do so as results vary.
Does protector spray protect my boots from water?
We recommend you use protector on your boots before wear to help with water resistance. This will help to protect against watermarks but this does not mean you can use your boots like scuba gear. It’s still a suede product and needs extra care. Genuine double face sheepskin can never be 100% water resistant because it’s a natural product. Be wary of brands claiming their products are ‘water proof’ as dangerous chemicals are used to make a material behave in a way that it is not naturally designed to.
Are UGG Australia® products really made in Australia?
UGG Australia®’s vision has always been to continue manufacturing our quality products within Australia. We pride ourselves on the authenticity of our products, which is why we can guarantee ALL of our products are made 100% made within Australia. We also operate our own Tannery in Laverton so you can be assured the whole process of manufacturing takes place in Australia. ALL our products are registered with the Australian Made Organisation to carry the Australian made and owned label and many of our products also qualify to carry the "Product of Australia".Use our Contact Form for more information.