What if I need to contact someone about my order? 

Please email us quoting your order number and question here.

 

What payments are accepted online?  

We accept Visa, Mastercard, PayPal or AfterPay.

 

Do you offer Express Post or Pickup?  

We offer Australian Post Express Post or DHL Express Post (Fastest Option for Delivery) on checkout. Pickup from our Laverton North Store during selected hours is currently also available online.

Can I purchase from overseas?  

Our UGG Australia® brand is only available to purchase within Australia. However you can purchase some of our products under our International brand, Sheepskins Downunder at www.sheepskinsdownunder.com. All of our international products are 100% Australian made in the ONLY sheepskin footwear tannery in Laverton North, Victoria. 

What do I do if I have a problem with the delivery? 

UGG Australia® uses Australia Post or DHL Express for all online orders, you order will be allocated with a tracking number which will be sent to your email via Australia Post or DHL. To Track your Australia Post delivery visit here. - Track your DHL package here.

Please note the tracking updates can take 1 to 5 business days, to show movement from Melbourne in the Australia Post tracking system. Sometimes goods arrive at your destination, before it even shows it has left Melbourne, Australia. If you have received a tracking notification we can assure you the goods have left Melbourne and are travelling your way. 
Please see the details on the website for any updates here. https://uggaustralia.com.au/pages/shipping

If you have any issues with your delivery please email us quoting your order number and question here.

 

Can I wash my UGG boots? 

UGG Australia® does not recommend washing your boots, as they are essentially footwear. Unless you are particularly skilled in washing suede shoes we would not recommend to do so as results vary.

 

Does protector spray protect my boots from water?  

We recommend you use protector on your boots before wear to help with water resistance. This will help to protect against watermarks but this does not mean you can use your boots like scuba gear. It’s still a suede product and needs extra care. Genuine double face sheepskin can never be 100% water resistant because it’s a natural product. Be wary of brands claiming their products are ‘water proof’ as dangerous chemicals are used to make a material behave in a way that it is not naturally designed to. 

 

Are UGG Australia® products really made in Australia? 

UGG Australia®’s vision has always been to continue manufacturing our quality products within Australia. We pride ourselves on the authenticity of our products, which is why we can guarantee ALL of our products are made 100% made within Australia. We also operate our own Tannery in Laverton so you can be assured the whole process of manufacturing takes place in Australia. ALL our products are registered with the Australian Made Organisation to carry the Australian made and owned label and many of our products also qualify to carry the "Product of Australia".